What We Do - PowerHouse

Human Capital (HR) Management

Setup of world-class Human Capital Department from A-Z
Set up of state-of-the-art Training Academies
Talent Management (A-Z)
Manpower Planning
Recruitment & Selection
Reward Management System (Compensation & Benefits)
Performance Management systems based on Balanced Scorecard
HR Policy & Procedure Manuals
Competency Frameworks
Career Development & Succession Planning

Customer Experience Management

Human Capital (HR) Management

Building new CX Departments based on IBP from A-Z
Revamping existing Customer Service/Quality Depts. into CX
Building CX Infrastructure, Operating Model & Execution Framework.
Setting up CX Value System, CX Delivery System, CX Improvement System & CX Recovery System
Set up of world-class contact (call) centers and revamp of existingones.
Designing and Conducting Customer Satisfaction Surveys and Mystery Shopper surveys.

Strategic Management

Building superstructure: Visions, Missions, Strategies, Core Values & Taglines for all business sectors and governmental organizations.
Strategy audit, strategic alignment, and robust strategy execution frameworks and solutions
Business performance improvement and Balanced Scorecard implementation
Business Process Re-engineering (BPR) & Process Mapping
Project Management, Procurement, & Facilities Management
Financial planning, budgeting, and cost leadership programs

Talent Management

Building Talent Development Frameworks
Talent Acquisition
Setup and management of Talent Assessment Centres
Articulate design of blended-learning Development Centres
Talent Succession Planning and Career Development
Talent Retention

Leadership Development

Building integrated leadership development framework
Setup of leadership assessment center
Building best practice leadership curriculum
Tie up with repute business schools of the world
Leadership coaching

Corporate Restructuring

Reviewing organizational fitness overall
Identifying bad cholesterol in terms of people, processes, systems, and operating model.
building organizational alignment in every respect
Downsizing, resource optimization and cost leadership
Stimulating organizational recovery.

BPR & Process Mapping

Reducing cycle time & saves $$$$
Simplifying workflow
Eliminating non-value added activities
Organizational consistency
Overall; increasing efficiency and effectiveness.

Training Delivery & Management

Set up of new world-class training academies & revamp of existing training departments.
E-learning & mobile learning Solutions (LMS –CSOD, Content Development & Authoring Tools)
Top notch Training Delivery:
A. All Behavioural Skills: Leadership Skills, Managerial Skills, Supervisory Skills,Negotiation Skills,
Communication Skills, Presentation Skills, Time & Stress Management, Team Building, Emotional
Intelligence, and Change Management.
B. All Soft Skills: Professional Selling Skills & Service Excellence
C. All HR Management Skills: Best Practice HR Skills, Interviewing Skills, Talent Management, Best Place Training & Development, Performance Management
D. All Banking Skills (Islamic & Conventional): Banking Operations Management Skills, Bank Branch Management Skills, Bank Teller Skills, Corporate Banking
Skills ( Basic To Advanced ), Debt Recovery & Remedial Skills, Customer Relationship Management Skills.
E.All Risk Management Skills : Operational Risk Management, Credit Risk Management, Market Risk Management
F. Compliance & Corporate Governance Skills: Compliance Management Skills, Anti-Money Laundering (AML) Skills, Basic and Advanced Governance
G. Audit Management Skills: Basic To Advanced
H. Information Technology Skills : Digitization Management Skills, Information Security & Cyber Security Management Skills.
I. Logistics & Supply Chain Management Skills : Procurement Management Skills, Facilities Management Skills, Basic To Advanced.
J. Project Management Skills: Basic To Advanced
K.Office Management & Secretarial Skills : Basic To Advanced

IT Infrastructure & Digital Solutions

IT Strategy Assessment and Implementation (in line with ISACA’s ValIT Framework)
IT Governance Assessment and Implementation (in line with ISACA’s COBIT Framework)
Information Security Management (in line with ISO27001and PCI-DSS Standards)
Cyber Security and Cyber Resilience (in line with NIST Cybersecurity, RESILIA)
IT Service Management Assessment and Implementation (in line with ITIL Framework)
IT Project Management (in line with PMI’s PMBoK Framework)

Management Consulting